Resort Policies and Information
What are your hours of operation?
- Monday-Friday: 7:00 AM to 6:30 PM
- Saturday: 9:00 AM to 4:00 PM
- Sunday: 12:00 PM to 5:00 PM
What are your vaccination requirements?
- Rabies – must be up to date according to your vet’s protocol.
- Bordetella (Kennel Cough) – must be given every 6 months.
- CIV (Canine Influenza Vaccine) H3N8 and H3N2 – Annual booster after initial 2-part vaccination.
- Proof of a negative fecal test within the last 6 months.
- All dogs must be free of parasites such as fleas and ticks.
*If your dog does not meet these requirements, please let us know. Our Resort Suites meet quarantine guidelines, so we may be able to accommodate your dog.
*Your pet must be in overall good health. We reserve the right to refuse services based on any pet’s temperament and/or health.
Playful Pawz is committed to providing a pest-free facility. To continue this commitment, all guests will be thoroughly examined for fleas and ticks. If these parasites are noted, the guest will be treated before being allowed in play area and/or guest suites, at the owner’s expense.
Can I tour the facility?
Absolutely! We strive to be as transparent as possible! Please come by for a tour any time during our normal hours of operation.
Can a friend or family member pick up my dog?
Of course! We just ask that you provide us with the person’s name and phone number along with your signed authorization. We will ask your designee to show proof of identification upon pick up.
What if my pet needs medical attention?
If your pet requires administering of medications, we are happy to do so. We will ask you to provide us detailed information about the medications, frequency of administration and how administered. For non-emergency situations (loss of appetite, diarrhea), we will contact you or your designee to discuss the recommended protocol. For emergency situations, we will contact you or your designee first to advise you of the situation and seek your guidance. We will go directly to your vet or to the nearest emergency center, if necessary.
A transportation fee of $30 in addition to the vet’s charges will be applied to your account.
Can I make reservations online?
Reservation request can be made through our customer portal. A Guest Service Representative will contact you for confirmation and any additional information needed.
Can my dogs lodge together in the same suite?
Absolutely. As long as they live together in the same house, we allow your dogs to be lodged together while staying with us. However, we do have a 3 dog and/or 200 lb combined limit per suite.
*Due to liability purposes, we require all dogs who lodge together to be separated when eating.
What if my pet damages his/her lodging area?
Some dogs can become destructive when in a new environment or away from their owner. We will do everything we can to keep your pet occupied and happy, however, damage can occur. If this happens, we will take pictures and a minimum fee of $75 will apply. If this is a concern, we do offer a variety of meat chew bones we can give your dog to help distract them.
*Our lodging guests need to be picked up by 2:00 PM on the day of departure to avoid an additional night’s charge. This fee is waived on Sundays or if your dog receives a service in our spa.
What forms of payment does Playful Pawz accept?
We accept cash and credit cards only.
What is your Cancellation Policy?
During non-peak periods, no deposit is required. However, we ask that you cancel 5 days or more in advance of your reservation. During peak periods (holidays, spring break, summer) a non-refundable deposit of 50% of your total stay will apply. Cancellations must be received 10 days or more in advance of the reservations or the deposit will be lost.
Are there specific times I need to pick up and drop off my dog for lodging?
In order to be as efficient as possible, we ask that you pick up and drop off your dog for lodging during the following hours:
- Monday-Friday: 7:00 AM to 5:30 PM
- Saturday: 9:00 AM to 5:00 PM
- Sunday: 12:00 PM to 4:00 PM
*Our lodging guests need to be picked up by 2:00 PM on the day of departure to avoid an additional night’s charge.
Do you offer lodging for puppies?
Yes! Because our Resort Suites have quarantine capability, puppies as young as 12 weeks are welcome to lodge with us as long they have seen a vet within 7 days prior to their reservation and are up to date on their current vaccine schedule. The most recent vaccines MUST be administered by a licensed Veterinarian.
Due to their young immune system, we require all puppies under 4 months of age to lodge in our Resort Suites.
Can my dog play in the resort pool even if he doesn’t play in Unleashed with other dogs?
Absolutely! We offer a package specifically designed for dogs who would love to have their very own private pool party! Call to get more details!
Do I need to include my dog’s food while lodging?
While we do offer an excellent, high quality house food (Fromm) for $1.50 per administration, switching your dog’s diet suddenly can cause unnecessary stress and diarrhea. Because of this, we highly suggest you provide your own dog’s food.
What personal belongings can I bring with my dog?
Familiarity can help reduce stress levels in dogs while lodging. Bringing a blanket/bed and a favorite toy/bone can help your dog feel more at home while enjoying their stay with us. However, we do ask that the bed is machine washable or has a removable cover that is. Also, we WILL NOT accept toys/bones that present choking hazards, such rope toys, rawhide, greenies or socks.
*Due to space constraints we are unable to take large bags or containers of food. We kindly ask that should you provide your own dog’s food, that you only bring enough for his/her stay.
*Please keep in mind that some dogs will get anxious or bored while lodging and may destroy a toy or bed they’ve had for years.
What type of exercise will my dog get while lodging?
All lodging guests will receive a minimum of two complimentary private strolls in addition to having all-day access to their private, outdoor patio.
Playful Pawz believes that mental and physical stimulation while lodging leads to healthy, happy guests. Because of this, we have several additional activities for your dog depending on your pet’s energy and comfort level.
Can I just drop my dog off to stay for the day even if he/she doesn’t participate in Unleashed Group Play?
Absolutely! Day lodging is a service provided for those pet parents who do not want their pet to participate in Unleashed or the pet does not qualify for that type of play. Day lodgers will be placed in your choice of our standard or resort suites and includes walks, meals and personal attention by our staff.
What is Unleashed Group Play?
Unleashed Play is supervised group play with other dogs that have the same play style and of similar age and size. Through carefully managed activities, we strive to stimulate each dog using our very own P.E.M. philosophy. We believe if dogs are physically, emotionally and mentally stimulated, they will be much happier and better behaved. Before participating, each dog must first go through an extensive Temperament Evaluation. These evaluations are performed by one of our Behaviorists and last about 4 hours. Reservations are required!
Keep in mind, Unleashed Play isn’t for every dog or client. Just as humans differ in their comfort levels around groups of other people, the same goes for dogs. We have seen dogs start off timid in the beginning and become more confident each time they attend, and we have seen dogs start off socializing properly and gradually begin to dislike it for reasons such as age and/or health. Ultimately, your dog’s physical, emotional and mental state is our top concern. We will do everything we can to encourage a fun and healthy environment for your dog. If for some reason we feel your dog is not thriving in Unleashed, one of our Behaviorists will contact you and work on a plan of action that fits the needs of you and your dog.
What are the benefits of Unleashed Group Play?
In addition to the obvious of being stimulated physically with swimming, running and playing, we have worked hard to create a program that also focuses on the mental and emotional health of each dog. Our staff is trained on promoting positive behaviors in the yard like not barking, not jumping, not pulling on leash, proper play behavior and waiting at gates and doors. While we do not expect dogs to act as robots or perform all types of advanced obedience while playing here, we do encourage and reward good behavior. Our goal is to send your dog home happy and ready for a nap! We also want them to be excited when they return because they remember it as such a fun experience.
What are the hours of Unleashed Group Play?
- Monday-Friday: 7:00 AM to 6:00 PM
- Saturday: 9:00 AM to 4:00 PM (by reservation only)
How many hours a day is my dog actually playing with friends?
Unlike many other daycare facilities, we do not have a designated “nap time”. In our years of experience, we have discovered that while every dog needs a rest from playing all day, not every dog requires a break at the same time. Young dogs, for example, may not know when to rest so they may require human intervention to offer shorter, more frequent breaks. Seniors or more experienced dogs, recognize when they are getting tired and typically remove themselves from the general play area and rest on their own. We do not believe we should force ALL dogs to take the same type of break at the same time.
Our staff is trained to watch for certain behaviors that tell us when a dog should be removed for a break and it will vary from dog to dog. If we notice a dog getting tired more frequently than usual, we will document it and inform you right away.
*During the hot summer months, Unleashed rotates from outside to inside multiple times throughout the day. Despite having a pool, the heat is still not safe for dogs of humans for long lengths of time.
Can you feed my dog lunch while there for Unleashed Group Play?
Yes. However, because the risk of bloating increases when food is fed too soon after or before being active, we require each dog to take a break from play for an hour before and after eating.
I don’t think my dog knows how to swim. Will there be someone watching the dogs around the pool?
Absolutely! We follow a strict 10:2 dog to person ration and we always have a lifeguard standing by the pool anytime dogs are out in the yard. We have actually taught many dogs to swim while attending Unleashed and help encourage positive experiences in the pool for those who are a little intimidated. Our beach entrances help build confidence in those dogs who are afraid of the water.
Can my dog attend Unleashed while lodging with you?
Yes! We encourage any dog who is has been approved in Unleashed to play while lodging. Not only will this help them release their energy, it also allows for them to get out of their suites for the day. Dogs who are lodging and participating in Unleashed play from 8 am - 11:30 AM and from 1:00 PM - 4:30 PM. The cost for Unleashed is only an additional $10 per day.